Contact Information

Manage Your Order

If you have an account, sign in to manage your order and returns.

If you checked out as a guest, click the Order Number in any of your order-related emails (confirmation, shipping, or delivery) to start a return.

24/7 Customer Service

Zappos Customer Service is available 24/7 for anything you need! Holiday hours may vary on New Year’s Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Call Zappos Customer Service

1-800-927-7671

Text Zappos Customer Service

Text CHAT to 1-877-362-4126

Connect With Live Help Via Chat

Ask your question right now with a member of Zappos Customer Service.

Frequently Asked Questions

Answers to our most commonly asked questions: view the FAQ page.