Frequently Asked Questions
Returns
I want to return my purchase! What do I do?
Item(s) may be returned for a full refund to your original form of payment within 60 days of purchase. Items indicated as Final Sale merchandise are sold as-is and do not qualify for returns. Start your return from your order history.
How long does it take for me to get a refund?
For eligible orders, your refund will be issued once your return is dropped off and scanned by the return carrier. See our shipping and returns policy for details.
I would like to return a gift that was sent to me. How do I do that?
You can return a gift using the return instructions included with your gift. For help, see our return options page.
Shoes & Brands
How do I know my shoe size?
If you are unsure of your shoe size, you can measure your foot. Because the foot is three-dimensional, any two-dimensional measuring tool can only approximate your true shoe size. See our size conversion chart for a guide.
I want to know if you carry a specific brand/color/size/width.
Use the brand and filter options on any category page, or browse our shop to view everything we currently offer.
Payment Information
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, and Discover, as well as PayPal, Amazon Pay, Apple Pay, gift cards, and promotion codes.
Can I pay with multiple Visa, Mastercard, American Express, or Discover Pre-Paid Gift Cards?
Yes, you can use multiple prepaid gift cards on a single order.
Shipping
How long does shipping take?
Standard shipping takes 3-5 business days and expedited shipping takes 1-3 business days. Shipping is free anywhere in the United States, including US territories and military APO/FPO addresses.
About
Are there any benefits to having an account with you?
Yes! With an account you can track orders, save shipping addresses, request returns, and more.
How can I get assistance if I need it?
Zappos Customer Service is available 24/7. See the Contact Information page for all the ways to reach us.